Privacy Policy

Zendux AI (“Zendux AI,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, and protect personal data when you visit our website, create an account, use our platform, contact us, or otherwise interact with our services.

Zendux AI is operated by Pratique Concursos Ensino LTDA.

1. Scope

This Privacy Policy applies to:

• the Zendux AI website;
• the Zendux AI platform and related services;
• communications with us, including support and billing inquiries; and
• any other interactions where we collect personal data in connection with Zendux AI.

2. Personal Data We Collect

We may collect the following categories of personal data:

a. Information you provide directly

• Name
• Email address
• Account login details
• Company name
• Billing and subscription information
• Communications you send to us
• Content you upload, submit, or create through the platform, such as prompts, images, videos, text, creative assets, and related materials

b. Account and service usage data

• Account activity
• Subscription plan details
• Credit usage
• Generated, edited, exported, or downloaded content
• Support history
• Technical and diagnostic information related to your use of the service

c. Payment information

Payments are processed by third-party payment providers such as Stripe. We do not store your full payment card number. We may receive limited billing-related information, such as payment tokens, transaction status, billing identifiers, and other information needed for billing, fraud prevention, and accounting.

d. Automatically collected information

When you access our website or platform, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Referral URLs
• Pages viewed
• Date/time stamps
• Interaction and performance data
• Cookie and similar technology data

3. Cookies and Tracking Technologies

We use cookies, pixels, tags, and similar technologies to operate our website, understand usage, and improve marketing performance.

These technologies may include:

• Google Analytics / Google tags
• Meta Pixel
• TikTok Pixel
• Reddit Pixel

We may use cookies and similar technologies for:

• website functionality;
• analytics and performance measurement;
• security and fraud prevention;
• remembering preferences; and
• advertising, retargeting, and campaign attribution.

Where required by applicable law, we will request your consent before placing non-essential cookies or similar technologies on your device.

You can usually control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

4. How We Use Personal Data

We may use personal data for the following purposes:

• to provide, operate, and maintain Zendux AI;
• to create and manage user accounts;
• to process subscriptions, billing, renewals, and payments;
• to provide customer support;
• to generate, edit, transform, store, and export creative assets;
• to enable AI-powered and non-AI features;
• to analyze service usage and improve product performance;
• to monitor security, detect abuse, and prevent fraud;
• to communicate with you about your account, service updates, support, and transactional matters;
• to send marketing communications where permitted by law;
• to comply with legal and regulatory obligations; and
• to enforce our Terms of Service and protect our rights.

5. AI Features and Customer Content

Zendux AI allows users to upload or submit content and generate or edit creative assets using AI-powered and non-AI features.

This may include:

• prompts;
• text;
• images;
• videos;
• uploaded files;
• generated output; and
• related usage and technical data.

We may use this content to:

• provide the services you request;
• operate and support the platform;
• improve our services, tools, workflows, and product features; and
• generate aggregated, de-identified, or anonymized analytics and product insights.

6. Third-Party AI Providers

Some Zendux AI features rely on third-party AI providers, including providers such as OpenAI and Anthropic.

To deliver these features, we may transmit your inputs, outputs, and related technical or usage data to such providers as reasonably necessary.

These providers may process data under their own terms and privacy policies. Their handling of data may differ from ours, and they may act as independent controllers or equivalent legal roles for processing that takes place within their own systems.

You are responsible for ensuring that your use of Zendux AI and any content you submit complies with applicable law and does not violate third-party rights.

7. Legal Bases for Processing

Where the Brazilian General Data Protection Law (LGPD) applies, we process personal data based on one or more of the following legal bases:

• performance of a contract or preliminary procedures related to a contract;
• legitimate interests, such as platform operation, analytics, product improvement, fraud prevention, and security;
• compliance with legal or regulatory obligations; and
• consent, where consent is required by law.

8. How We Share Personal Data

We may share personal data with:

• payment processors, such as Stripe;
• AI technology providers, such as OpenAI, Anthropic, Google and similar vendors;
• hosting, cloud infrastructure, storage, monitoring, analytics, and support providers;
• professional advisors, auditors, insurers, and legal counsel;
• competent authorities, regulators, courts, or law enforcement where required by law; and
• affiliates or successors in connection with a merger, acquisition, financing, reorganization, or sale of assets.

We do not sell personal data in the traditional sense of selling customer lists for money.

9. International Data Transfers

Your personal data may be transferred to and processed in countries outside Brazil, including countries where our service providers, cloud vendors, analytics partners, payment providers, or AI providers operate.

Where required by law, we will adopt appropriate safeguards for international data transfers.

10. Data Retention

We retain personal data for as long as reasonably necessary to:

• provide the services;
• maintain your account;
• fulfill the purposes described in this Privacy Policy;
• comply with legal, tax, regulatory, accounting, and enforcement obligations; and
• resolve disputes and enforce agreements.

If your subscription or account is terminated, we may delete your account data and customer materials after 30 days, unless a longer retention period is required or permitted by law.

You are responsible for exporting your data before termination where applicable.

11. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, and disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

12. Your Rights

Depending on the laws that apply to you, including the LGPD, you may have rights such as:

• confirmation of whether we process your personal data;
• access to your personal data;
• correction of incomplete, inaccurate, or outdated data;
• anonymization, blocking, or deletion of unnecessary or excessive data;
• portability, where applicable;
• information about sharing with third parties;
• objection to certain processing activities;
• review of decisions made solely on automated processing, where applicable; and
• withdrawal of consent, where processing is based on consent.

To exercise your rights, contact us using the details below. We may request information to verify your identity before responding.

13. Marketing Communications

We may send you service-related and transactional communications, such as billing notices, account updates, security alerts, and support messages.

Where permitted by law, we may also send marketing communications about our products, updates, offers, and content. You can opt out of marketing emails at any time by using the unsubscribe link in the message or contacting us directly.

14. Children’s Privacy

Zendux AI is intended for businesses, professionals, and adults. Our services are not directed to children, and we do not knowingly collect personal data from children in violation of applicable law.

15. Third-Party Services and Links

Our website or platform may contain links to third-party websites, tools, or services. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices.

We encourage you to review their privacy policies before providing personal data.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may post the updated version on our website and/or provide notice through the platform or by email, where appropriate.

Your continued use of Zendux AI after the effective date of an updated Privacy Policy means the updated version will apply to your future interactions with the service.

17. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, you may contact us at:

Zendux AI / Pratique Concursos Ensino LTDA
Email: email@zenduxai.com
Website: https://zenduxai.com

For LGPD-related matters, you may also contact our Data Protection Officer (Encarregado) at:

Email: email@zenduxai.com